Customer Support Technician - Eindhoven (Multi-Lingual)

  • Vacature
  • Fulltime baan
  • Noord-Brabant
25 maart 2020
1 mei 2020

Details van de functie

Logo Customer Support Technician - (EMEA, Multi-Lingual)
Eindhoven, Netherlands

The Customer Support Technician interacts on a daily basis with solar PV installers as well as system owners, helping to bring a general understanding of Enphase products to the marketplace. This job is a bit of a tech-support hybrid, requiring outstanding interpersonal skills, experience with computer networking, and an ability to learn the regulatory requirements for Enphase site installations.

Description of Duties:
  • Respond to inbound phone calls to the Customer Support phone queue.
  • Respond to inbound emails to the Customer Support group address.
  • Provide pre-sales information about Enphase products.
  • Document and track all activities in a central CRM/HelpDesk software platform.
  • Troubleshoot technical issues related to Enphase installations.
  • Assist with the activation of new Enphase sites as needed.
  • Attend site visits to assist in resolving customer issuesto help with customer training as needed
  • Coordinate with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database.
  • Assist other team-members with troubleshooting and/or administrative tasks as needed.
  • Participate in ongoing training/education of industry standards and Enphase product-specific information.
  • Follow departmental conventions and procedures.
  • Professionally represent Enphase via all communications mediums.
  • Abide by all company policies and standards of conduct contained in the Enphase Energy employee-manual.

Job Requirements:

  • 3/5+ Years of experience working in a technical support / customer support roleequivalent education/experience combination.
  • Computer literate (PC skills essential, Mac OS desirable)
  • General understanding electrical concepts, AC & DC circuits, electricalelectronics background would be highly desirable.
  • Prior experience with solar PV products and experience of relevant regulations (including UTE C 15-712-1, VDE0126-1-1 etc)
  • Fluent in GermanDutch, fluent in English. Additional European languages are also highly desirable
  • Have the ability to multi-task in a very fast-paced environment.
  • Have excellent interpersonal skills with both external customers and internal employees.
  • Experience with consumer-grade networking TCP/IP data networking would be a significant advantage.
Gerelateerde opleidingen:
Gerelateerde opleidingen/cursussen aan de sector(en) van deze vacature:
Enkele opleidingen/cursussen die in deze sector(en) aangeboden worden:
per e-mail, stuur een e-mail
Chantal Holvoet-Delaere

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