CRM Specialist

Details van de functie

Logo Are you able to translate abstract models into operational reality and effectively support roll outs? And do you have work experience in a CRM Specialist position in a B2B environment? If so, then we are looking for you!

CRM Specialist
Fulltime, Amersfoort
Salary per month: 4.400 - 6.800 before tax;

Your challenge as CRM Specialist
In this role, you will be managing the CRM program which means driving system implementation in the business lines while reporting to the Commercial Excellence Manager. You will provide trainings, act as first line support for business users, and you coordinate the key user network. Furthermore, you will drive SAP Customer Master Governance. Your challenge in this position is deciding on improvements and changes of the CRM tool and OTC process considering the needs and capability of your internal stakeholders. Your responsibilities include:
• Establish clear KPIs/metrics on usage vs targets and defining analytics and maturity assessments level of integration of the system in the business processes
• Act as first line support for users with questions about the system
• Develop, maintain and deliver user training and quick reference cards of the system
• Ensure key users act as active ambassadors of the system and provide training where needed in the business
• Focal point for gathering business requirements to develop new or improve existing functionalities in CRM
• Runs selected customer master data harmonization initiatives.

Nouryon Performance Formulations
Performance Formulations focuses on business lines based on tailored performance that require a high level of customer intimacy, such as those for personal care and agriculture. The business is comprised of five business lines – Agricultural Specialties, Home & Personal Care Specialties, Construction Specialties, Industrial Specialties, and Intermediates. We produce surfactants and ethylene and sulfur derivatives for a wide range of applications across various markets, including personal care, pharma, food, lubes and fuels, mining, agriculture, paints and coatings, construction, cleaning, and textiles. Our solutions are used by our customers to produce countless end use products, including hair gels, skin lotion, beds, sofas, refrigerators, car seats, pacemakers, cement, batteries, asphalt, and crude oil.

Have you got what it takes?
As a CRM Specialist, you will cooperate with many internal stakeholders such as the Sales, Customer Support and Marketing departments. Therefore, you are service-oriented, and you can effectively work with personnel with all organizational levels. Furthermore, you are a team-player, and driven to deliver result. To successfully execute the role, you further bring along:
• A bachelor’s degree with at least 5 years’ experience in a similar position
• Working knowledge in CRM and SAP and strong affinity with improving systems
• Strong analytical and excel skills and interest in reporting platforms like PowerBI
• Understanding of customer master data and OTC process
• Excellent knowledge of the English language, both verbal as in writing
• Proven project management skills
• Experience in contributing to change programs

This is our offer
When you join us, you will be part of our fascinating and ambitious international environment with highly skilled and motivated colleagues. A company that develops, produces and sells products that are essential for everyday life. Where employees aim high, take ownership and do it right. Our employment package comprises:
• Permanent contract with 2-month probationary period;
• Annual salary based on your work experience (incl. holiday allowance): 57.500 - 88.000 before tax;
• 35 holidays
• Attractive bonus scheme based on your and the business performance;
• Discount on our collective health insurance.
• Training opportunities

Are you eager to start your career at Nouryon as CRM Specialist?
We welcome your online application via our website. Please use the ‘apply’ link on this page.
Do you have any questions? Please feel free to reach out to Sabrien Abu El Hassan, Talent Resourcing Partner, [stuur een e-mail].

A pre-employment screening may form part of the selection process.

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.
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